SMAI Help Center logo
SMAI Help Center logo

All articles

PRODUCTS SUPPORT

Info about our products, Manuals and Maintenance Instructions

Where do you manufacture your products?

We manufacture our products globally. SMAI stocks over 3000 products, and we source our products from global locations that are specialists in the production of that specific type of product. We only work with manufacturers that can produce products

How does the quality of internationally manufactured products compare to Australian made?

Extremely well! Like with any product or service, there is a range of quality across manufacturers. Some produce high-quality, A-grade products, while others may cut corners and produce low-quality, cheap knockoffs. So like anything in life, you get

I prefer to support Australian Made, why don’t you use Australian manufacturers?

I prefer to support Australian Made, why don’t you use Australian manufacturers?. SMAI is an Australian success story. A 100% Australian family-owned business, headquartered on the Coal Coast of the Illawarra, in Wollongong NSW. SMAI employs Aussies

Air Ski Machine Assembly & Maintenance

To ensure safe and efficient shipping, Your Air Ski Machine will require some assembly. For continued safe operation, periodic maintenance is required. Instructions are available in the Owners Manual.  The manual can be found in your original packagi

AirFit Bike 2.0 - Assembly & Operating Instructions

To ensure efficient and safe shipping, your SMAI AirFit Bike will require some assembly upon delivery.  An owners manual can be found in the original packaging of your bike or you can download a copy here.    AirFit Bike 2.0 Assembly & Operating Inst

Air Spin Bike Firmware Upgrade V1.39 - Download and Install instructions

The latest firmware for the Air Spin Bike Monitor is available to download here. This version is V1.39 and fixes the following issue.    Issue Monitor may continue counting calories for a short time if resistance fan continues to spin but pedals have

Air Spin Bike Assembly Instructions

Click here to download the Air Spin Assembly Instructions

Air Rower Assembly and Maintenance

To ensure safe and efficient shipping, your Air Rower will require some assembly, and will require periodic maintenance. Instructions are found within the Owners Manual.  You can find the Owners Manual inside your original packaging, or you can downl

Air Rower - How to update the firmware on the Air Rower monitor

To update the firmware of the monitor on the Air Ski Machine, Air Rower & Air Spin Bike the process is as follows. First, check your current version by clicking More Options > Version. The latest version is V1.39 if you have an older version proceed

Air Rower - How to connect the Air Rower to the Kinomap app via Bluetooth

To connect the Kinomap app to the monitor of either the Air Rower or Air Ski Machine please follow the steps below. This process only needs to be done the first time. Download the Kinomap app and follow the instructions to set up your Kinomap accoun

Air Ski - Machine cord maintenance and repair

Important: When inspecting the cord ensure to pull the handle out of the unit as far as possible to check the entirety of the length including inside the handle. For more detail on what to look for and how often to inspect your machine read this arti

Air Ski Machine Maintenance & Care

The Air Ski Machine features an advanced pulley system within the chassis. Regular care and maintenance is required to ensure safe use of the machine.  Follow the below maintenance and care schedule to prolong the life of internal components.  DAILY:

Air Ski Machine - How to update the firmware on the Air Ski Machine monitor

To update the firmware of the monitor on both the Air Ski Machine, Air Rower and Air Spin Bike the process is as follows. First, check your current version by clicking More Options > Version. The latest version is V1.39 if you have an older version

Air Ski Machine - How to connect the Air Ski Machine to the Kinomap app via Bluetooth

To connect the Kinomap app to the monitor of either the Air Rower or Air Ski Machine please follow the steps below. This process only needs to be done the first time. Download the Kinomap app and follow the instructions to set up your Kinomap accoun

Air Ski Machine - Troubleshooting an Intermittent Reading on Monitor

After prolonged use, the battery cable connector that powers the monitor could become loose, causing a faded or intermittent reading on the monitor. Check the cable connection by following the instructions in the PDF attached to this article.    Trou

Air Spin Bike - Troubleshooting monitor issues

Many monitor issues can be corrected by some simple procedures such as checking the battery or cable is inserted correctly. Follow this troubleshooting guide if the monitor on your Air Fit Bike is experiencing any of the following issues. You may be

Boxing Ring Assembly Instructions - B001-V2

Complete assembly instructions for the Competition Boxing Ring B001-V2 are available for download and printing are here.

Bo Staff Rack Assembly Guide

Assembly instructions can be found here for the Bo Staff Rack - Freestanding W016.