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SMAI Help Center

To ensure efficient and safe shipping, your SMAI AirFit Bike will require some assembly upon delivery.&#xA0;
An owners manual can be found in the original packaging of your bike or you can download a copy here.&#xA0;
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<a href="https://cdn.shopify.com/s/files/1/1099/4438/files/SMAI_AirFit_Bike_2020_08_26_rev2.pdf?v=1598491309" target="_self">AirFit Bike 2.0 Assembly &amp; Operating Instructions</a>

To ensure efficient and safe shipping, your SMAI AirFit Bike will require some assembly upon delivery. 
An owners manual can be found in the original packaging of your bike or you can download a copy here. 
 
AirFit Bike 2.0 Assembly & Operating Inst

AirFit Bike 2.0 - Assembly & Operating Instructions

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What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Do you deliver to PO Boxes, Military addresses or parcel lockers?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

Do you ship internationally?

What do I do if my order is missing items?

SHIPPING & DELIVERY

Can I return my item?

How do I return an item?

How do I know if you have received my return?

What items are excluded from the returns policy?

What do I do if I think my item is faulty?

What do I do if I received the wrong item?

RETURNS

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Are your products in stock?

The item I want is out of stock. When is it coming back?

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Can I place an item on hold or lay-by for purchase at a later date?

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ORDERING

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What finance options do you have available?

PAYMENTS

How will I be refunded?

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Are shipping costs refundable?

REFUNDS

How do I exchange an item?

What if I need my exchanged item to arrive sooner?

EXCHANGES

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Do gift cards expire?

Can more value be added to a gift card?

How do I use a gift card?

Can I return, exchange or refund my gift card?

Can gift cards be used more than once?

Can more than one gift card be used towards a purchase?

How can I check my credit balance and transaction history?

Do I need to have an account to use a gift card?

Can I return, exchange or refund items initially purchased using a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

GIFT CARDS

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Will my information be sold to third parties?

How do I update my details on my account?

How do I create a new account?

ACCOUNTS

Are your prices in Australian dollars?

Do your prices include GST and other taxes?

Do you offer wholesale or bulk pricing?

PRICING

How do I use my voucher?

Why is my voucher not working?

VOUCHERS

AirFit Bike 2.0 - Assembly & Operating InstructionsUpdated 3 years ago