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SMAI Help Center

To ensure safe and efficient shipping, Your Air Ski Machine will require some assembly. For continued safe operation, periodic maintenance is required. Instructions are available in the Owners Manual.&#xA0;
The manual can be found in your original packaging or can be downloaded here. Please note there are seperate assembly documents for the floor stand and ski machine.&#xA0;
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<a href="https://cdn.shopify.com/s/files/1/1099/4438/files/SMAI_SKI_MACHINE_FLOOR_STAND_ASSEMBLY_INSTALLATION_20190701.pdf?v=1566175398" target="_self">SMAI Ski Machine Floor Stand Assembly</a>
<a href="https://cdn.shopify.com/s/files/1/1099/4438/files/SMAI_SKI_MACHINE_MANUAL_20190701.pdf?v=1601950653" target="_self">SMAI Ski Machine Main Body Assembly&#xA0;</a>

To ensure safe and efficient shipping, Your Air Ski Machine will require some assembly. For continued safe operation, periodic maintenance is required. Instructions are available in the Owners Manual. 
The manual can be found in your original packagi

Air Ski Machine Assembly & Maintenance

PRODUCTS SUPPORT

Where do you manufacture your products?

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Can I pick up my order?

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How much does shipping cost?

How can I track my order?

Can I change my delivery address after my order has been placed?

What services are not included in my shipping cost?

What is a tailgate service?

How will I know when my order is on the way?

Will I have to sign for delivery?

What if my goods arrive damaged?

What if I am not home when my order arrives?

What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Do you deliver to PO Boxes, Military addresses or parcel lockers?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

Do you ship internationally?

What do I do if my order is missing items?

SHIPPING & DELIVERY

Can I return my item?

How do I return an item?

How do I know if you have received my return?

What items are excluded from the returns policy?

What do I do if I think my item is faulty?

What do I do if I received the wrong item?

RETURNS

How do I know if my order has been successful?

Are your products in stock?

The item I want is out of stock. When is it coming back?

Do you place items on back order?

Can I place an item on hold or lay-by for purchase at a later date?

What do I do if I haven’t received my order?

ORDERING

What payment types do you accept?

What finance options do you have available?

PAYMENTS

How will I be refunded?

When will I receive my refund?

Are shipping costs refundable?

REFUNDS

How do I exchange an item?

What if I need my exchanged item to arrive sooner?

EXCHANGES

Do you have gift cards?

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Do gift cards expire?

Can more value be added to a gift card?

How do I use a gift card?

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Can gift cards be used more than once?

Can more than one gift card be used towards a purchase?

How can I check my credit balance and transaction history?

Do I need to have an account to use a gift card?

Can I return, exchange or refund items initially purchased using a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

GIFT CARDS

What do I do if I forgot my password?

Will my information be sold to third parties?

How do I update my details on my account?

How do I create a new account?

ACCOUNTS

Are your prices in Australian dollars?

Do your prices include GST and other taxes?

Do you offer wholesale or bulk pricing?

PRICING

How do I use my voucher?

Why is my voucher not working?

VOUCHERS

Air Ski Machine Assembly & MaintenanceUpdated 2 years ago