Pick Ups: We currently offer daily pickups at selected times. Please place your order online and select your pick up date & time at checkout. There are limited pickup slots available each day. If you cant choose your preferred day / time, then it is
Your order will be dispatched within 1-3 business days. During peak times there may be delays. Our distribution centre is located in Wollongong, NSW, and is closed on weekends and public holidays.
All orders are dispatched from Wollongong, NSW. We use Star Track and Direct Freight for sending satchels, loose cartons and pallets. This will take 1-6 days to major cities across Australia, depending on your location. Regional and rural areas may t
Shipping is calculated at the cart stage during checkout, taking into calculation the quantity or items ordered, the weight, and the dimensions.
Once we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number. Note: Tracking details may need some time to appear. Sometimes it may take up to 48 hours to be scanned by our courie
Unfortunately we cannot change delivery address after you have been charged. Please carefully check over your order and shipping information before completing your order.
Change of address Remote delivery locations Hand off load Re-delivery Failure to pick up of your order from your nearest depot within 48 hours Crane delivery If required, you will be charged additional costs by the courier company. Your shipping ch
Tailgate service is offered for bulky or overweight orders and where no off-loading facilities are available (i.e. forklift or loading dock). If a tailgate service is required, we will request further shipping instructions including your opening hour
Once you receive your tracking number, you can login to the freight company's website and elect to receive email notifications where available. Please note that tracking details may need some time to appear. It is often difficult to estimate a time o
If you do not sign off on your delivery, your order will not be covered by our Transit Insurance. By signing off on your delivery, you accept that the number of items you receive matches the number on the consignment note and boxes/items are in good
We make all efforts to ensure that the goods are shipped in sufficient packaging as to not get damaged in transit, however, should you receive a damaged parcel, please follow the steps below to make a Transit Insurance Claim. Make a note on the Cons
When organising shipping of your goods, try to ensure to (where applicable) you choose a business address for your delivery to be sent to. This way someone can be there to sign and accept the delivery through the hours of 9am-5pm. At checkout you wil
All orders that are signed when received are covered by Transit Insurance. Orders that are not signed will be void. Transit insurance covers any loss, damages or theft occurring between the period when the package leaves our warehouse and when the pa
SMAI is not liable/responsible for (but not limited to) the following: Delays Loss that may occur as a result of delayed delivery Local disruptions Weather Accidents Location Authorization of your goods to be left without a signature (risking your d
No, we do not.
If you live in a remote area or are not sure of your local depot, please Contact Us before completing your order. In most remote locations, you will need to put the local drop off point as your shipping address.
Yes! We do ship to New Zealand. Customs and taxes are included in your shipping costs, and you will not be required to pay any additional charges.
Yes! We do ship internationally to selected countries in Asia-Pacific using DHL International. You can use our normal checkout for most orders. For bulky or overweight orders please Contact Us to request a custom quote. Please note: International ord
First, please check your tracking confirmation email. If you have a large or bulky order, your order may have been shipped in more than 1 parcel and may not arrive together. If you believe a mistake has been made, please Contact Us and include your i