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SMAI Help Center

Do you deliver to PO Boxes, Military addresses or parcel lockers?

SHIPPING & DELIVERY

Where do you manufacture your products?

How does the quality of internationally manufactured products compare to Australian made?

I prefer to support Australian Made, why don’t you use Australian manufacturers?

Air Ski Machine Assembly & Maintenance

AirFit Bike 2.0 - Assembly & Operating Instructions

Air Spin Bike Firmware Upgrade V1.39 - Download and Install instructions

Air Spin Bike Assembly Instructions

Air Rower Assembly and Maintenance

Air Rower - How to update the firmware on the Air Rower monitor

Air Rower - How to connect the Air Rower to the Kinomap app via Bluetooth

Air Ski - Machine cord maintenance and repair

Air Ski Machine Maintenance & Care

Air Ski Machine - How to update the firmware on the Air Ski Machine monitor

Air Ski Machine - How to connect the Air Ski Machine to the Kinomap app via Bluetooth

Air Ski Machine - Troubleshooting an Intermittent Reading on Monitor

Air Spin Bike - Troubleshooting monitor issues

Boxing Ring Assembly Instructions - B001-V2

Bo Staff Rack Assembly Guide

CF1074-S3 - Assembly Instructions - Lat Pull / Low Row Cable Tower Add On - Vanta Series

PRODUCTS SUPPORT

Can I pick up my order?

When will my order be dispatched?

How long will my delivery take?

How much does shipping cost?

How can I track my order?

Can I change my delivery address after my order has been placed?

What services are not included in my shipping cost?

What is a tailgate service?

How will I know when my order is on the way?

Will I have to sign for delivery?

What if my goods arrive damaged?

What if I am not home when my order arrives?

What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

Do you ship internationally?

What do I do if my order is missing items?

Can I return my item?

How do I return an item?

How do I know if you have received my return?

What items are excluded from the returns policy?

What do I do if I think my item is faulty?

What do I do if I received the wrong item?

RETURNS

How do I know if my order has been successful?

Are your products in stock?

The item I want is out of stock. When is it coming back?

Do you place items on back order?

Can I place an item on hold or lay-by for purchase at a later date?

What do I do if I haven’t received my order?

ORDERING

What payment types do you accept?

What finance options do you have available?

PAYMENTS

How will I be refunded?

When will I receive my refund?

Are shipping costs refundable?

REFUNDS

How do I exchange an item?

What if I need my exchanged item to arrive sooner?

EXCHANGES

Do you have gift cards?

Where can I purchase gift cards?

Do gift cards expire?

Can more value be added to a gift card?

How do I use a gift card?

Can I return, exchange or refund my gift card?

Can gift cards be used more than once?

Can more than one gift card be used towards a purchase?

How can I check my credit balance and transaction history?

Do I need to have an account to use a gift card?

Can I return, exchange or refund items initially purchased using a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

GIFT CARDS

What do I do if I forgot my password?

Will my information be sold to third parties?

How do I update my details on my account?

How do I create a new account?

ACCOUNTS

Are your prices in Australian dollars?

Do your prices include GST and other taxes?

Do you offer wholesale or bulk pricing?

PRICING

How do I use my voucher?

Why is my voucher not working?

VOUCHERS

Do you deliver to PO Boxes, Military addresses or parcel lockers?Updated 3 years ago