What if my goods arrive damaged?Updated 3 years ago

We make all efforts to ensure that the goods are shipped in sufficient packaging as to not get damaged in transit, however, should you receive a damaged parcel, please follow the steps below to make a Transit Insurance Claim.

1. Make a note on the Consignment Note when receiving the delivery of the damage and/or unsatisfactory condition of the package, and take pictures of the damage.
2. Contact Us within 48 hours after receiving the package. Claims received outside of the 48 hours will be deemed as ‘storage damages’, and will be void.

If you or a receiver did not sign for the goods when receiving it, then your claim will be automatically denied.