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SMAI Help Center

Yes! We do ship internationally to selected countries in Asia-Pacific using DHL International. You can use our normal checkout for most orders. For bulky or overweight orders please <a href="http://www.smai.com.au/pages/contact-email">Contact Us</a> to request a custom quote.<span id="isPasted" style="color: rgb(6, 7, 9); font-family: din-2014, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please note: International orders are subject to Duties and Taxes applicable in the importing country. Please check with your local customs authority in regard to applicable rates. It is your responsibility to cover these additional costs. Your shipping costs quoted by SMAI only cover the freight component. Unclaimed packages - if you do not rectify any taxes, duties or delivery issues in a timely manner, the package will be returned to us and you will not be reimbursed any shipping or product costs.&#xA0;<span style="box-sizing: border-box; color: rgb(6, 7, 9); font-family: din-2014, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">SMAI is not liable for customs seizure or rejection of prohibited items such as martial arts weapons. It is your responsibility to check local regulations on these items.&#xA0;

Yes! We do ship internationally to selected countries in Asia-Pacific using DHL International. You can use our normal checkout for most orders. For bulky or overweight orders please Contact Us to request a custom quote. Please note: International ord

Do you ship internationally?

SHIPPING & DELIVERY

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How does the quality of internationally manufactured products compare to Australian made?

I prefer to support Australian Made, why don’t you use Australian manufacturers?

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PRODUCTS SUPPORT

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What services are not included in my shipping cost?

What is a tailgate service?

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Will I have to sign for delivery?

What if my goods arrive damaged?

What if I am not home when my order arrives?

What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Do you deliver to PO Boxes, Military addresses or parcel lockers?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

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Can I return my item?

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What items are excluded from the returns policy?

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RETURNS

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The item I want is out of stock. When is it coming back?

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ORDERING

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PAYMENTS

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REFUNDS

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EXCHANGES

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VOUCHERS

Do you ship internationally?Updated 8 months ago