RETURNS

Need to return something? Check here for answers

Can I return my item?

Yes, we offer 14 day returns for change of mind. To be eligible for a return, your item: Must be unused and in the same condition that you received it Must be returned within 14 calendar days of receiving the order Must be in its original packaging

How do I return an item?

You can submit a request by going to Contact Us > My Orders form. Please note you will need to include the original invoice number in order to avoid delays in processing. You should immediately receive a confirmation email with Case Number. Please re

How do I know if you have received my return?

Once we receive your returned item, we will inspect and process your return. If your return is approved, we will initiate the refund/exchange. For refunds, you will receive an email with the refunded amount (shipping costs are non-refundable) For exc

What items are excluded from the returns policy?

Items on sale / clearance / end of the line Requests received after 14 days of receiving your order Items used or not in original condition and packaging Items with no receipt of purchase

What do I do if I think my item is faulty?

Please check the warranty policy found on each product page on the website, under the heading "Warranty, Shipping & Returns" & ensure you have understood the terms and conditions of your warranty. Each product range may have different warranty terms

What do I do if I received the wrong item?

Please Contact Us and include your invoice number, as well as a photo or SKU code of the item received in error. We will follow up as quickly as possible to ensure you receive your correct item.