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SMAI Help Center

You can submit a request by going to&#xA0;<a href="http://www.smai.com.au/pages/contact-email">Contact Us</a>&#xA0;&gt; My Orders form. Please note you will need to include the original invoice number in order to avoid delays in processing.
You should immediately receive a confirmation email with Case Number. Please return your item and clearly write the Case Number on your original receipt.
You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.
Please address returns to:
SMAI Pty Ltd Attn: Returns 93 Jardine Street Fairy Meadow NSW 2519 Australia

You can submit a request by going to Contact Us > My Orders form. Please note you will need to include the original invoice number in order to avoid delays in processing.
You should immediately receive a confirmation email with Case Number. Please re

How do I return an item?

RETURNS

Where do you manufacture your products?

How does the quality of internationally manufactured products compare to Australian made?

I prefer to support Australian Made, why don’t you use Australian manufacturers?

Air Ski Machine Assembly & Maintenance

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Air Rower Assembly and Maintenance

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Air Ski Machine Maintenance & Care

Air Ski Machine - How to update the firmware on the Air Ski Machine monitor

Air Ski Machine - How to connect the Air Ski Machine to the Kinomap app via Bluetooth

Air Ski Machine - Troubleshooting an Intermittent Reading on Monitor

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PRODUCTS SUPPORT

Can I pick up my order?

When will my order be dispatched?

How long will my delivery take?

How much does shipping cost?

How can I track my order?

Can I change my delivery address after my order has been placed?

What services are not included in my shipping cost?

What is a tailgate service?

How will I know when my order is on the way?

Will I have to sign for delivery?

What if my goods arrive damaged?

What if I am not home when my order arrives?

What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Do you deliver to PO Boxes, Military addresses or parcel lockers?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

Do you ship internationally?

What do I do if my order is missing items?

SHIPPING & DELIVERY

Can I return my item?

How do I know if you have received my return?

What items are excluded from the returns policy?

What do I do if I think my item is faulty?

What do I do if I received the wrong item?

How do I know if my order has been successful?

Are your products in stock?

The item I want is out of stock. When is it coming back?

Do you place items on back order?

Can I place an item on hold or lay-by for purchase at a later date?

What do I do if I haven’t received my order?

ORDERING

What payment types do you accept?

What finance options do you have available?

PAYMENTS

How will I be refunded?

When will I receive my refund?

Are shipping costs refundable?

REFUNDS

How do I exchange an item?

What if I need my exchanged item to arrive sooner?

EXCHANGES

Do you have gift cards?

Where can I purchase gift cards?

Do gift cards expire?

Can more value be added to a gift card?

How do I use a gift card?

Can I return, exchange or refund my gift card?

Can gift cards be used more than once?

Can more than one gift card be used towards a purchase?

How can I check my credit balance and transaction history?

Do I need to have an account to use a gift card?

Can I return, exchange or refund items initially purchased using a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

GIFT CARDS

What do I do if I forgot my password?

Will my information be sold to third parties?

How do I update my details on my account?

How do I create a new account?

ACCOUNTS

Are your prices in Australian dollars?

Do your prices include GST and other taxes?

Do you offer wholesale or bulk pricing?

PRICING

How do I use my voucher?

Why is my voucher not working?

VOUCHERS

How do I return an item?Updated 3 years ago