To exchange your item (i.e. for a different size, colour etc.) you will need to ensure the item you are exchanging satisfies our Returns Policy. You can submit a request by going to Contact Us > My Orders. Please note you will need to include the ori

To exchange your item (i.e. for a different size, colour etc.) you will need to ensure the item you are exchanging satisfies our&#xA0;<a href="http://www.smai.com.au/pages/returns">Returns Policy</a>. You can submit a request by going to&#xA0;<a href="http://www.smai.com.au/pages/contact-email">Contact Us</a>&#xA0;&gt; My Orders. Please note you will need to include the original invoice number, as well as your desired exchange item (colour, size etc.) in order to avoid delays in processing. Please note that it is your responsibility to check our store&#xA0;<a href="http://www.smai.com.au/">www.smai.com.au</a>&#xA0;and ensure your desired exchange item is in stock.
You should immediately receive a confirmation email with Case Number. Please return your item and clearly write the Case Number on your original receipt.
You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item, as well as shipping costs on the desired exchange item. Please note, our shipping costs are non-refundable.
Please address returns to:
SMAI Pty Ltd Attn: Returns 93 Jardine Street Fairy Meadow NSW 2519 Australia
Once we receive your return, we will inspect the item and process your exchange. You will receive a new email confirming your exchange order, which will include additional shipping costs. You can pay for this using the link attached in the email which will redirect you to our payment gateway. Please note, you will be required to pay these shipping costs before we dispatch your order.

How do I exchange an item?

If you need the item urgently, please submit a new order on www.smai.com.au. You can then complete the process for Return & Refund of your original order.

If you need the item urgently, please submit a new order on&#xA0;<a href="http://www.smai.com.au/">www.smai.com.au</a>. You can then complete the process for Return &amp; Refund of your original order.&#xA0;

What if I need my exchanged item to arrive sooner?

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SMAI Help Center

Everything you need to know about exchanges

EXCHANGES

Where do you manufacture your products?

How does the quality of internationally manufactured products compare to Australian made?

I prefer to support Australian Made, why don’t you use Australian manufacturers?

Air Ski Machine Assembly & Maintenance

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Air Spin Bike Assembly Instructions

Air Rower Assembly and Maintenance

Air Rower - How to update the firmware on the Air Rower monitor

Air Rower - How to connect the Air Rower to the Kinomap app via Bluetooth

Air Ski - Machine cord maintenance and repair

Air Ski Machine Maintenance & Care

Air Ski Machine - How to update the firmware on the Air Ski Machine monitor

Air Ski Machine - How to connect the Air Ski Machine to the Kinomap app via Bluetooth

Air Ski Machine - Troubleshooting an Intermittent Reading on Monitor

Air Spin Bike - Troubleshooting monitor issues

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PRODUCTS SUPPORT

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SHIPPING & DELIVERY

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RETURNS

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The item I want is out of stock. When is it coming back?

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ORDERING

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REFUNDS

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VOUCHERS