How do I know if my order has been successful?
You will receive an email confirming your order.
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Are your products in stock?
Stock availability on our website is updated live - if you can add a product to your cart, then it is in stock and available for purchase!
How do I know if my order has been successful?
You will receive an email confirming your order.
The item I want is out of stock. When is it coming back?
UPDATE 2nd April 2020 Due to recent high demand for SMAI products, more products are out of stock then usual. Where possible we have listed expected ETAs of product arrivals on their product page. Subscribe to a product wait lists to be the first to
Do you place items on back order?
To avoid disappointment, we do not take back orders, however, if an item you want is out of stock, you will notice a wait list form on the product page. Simply enter in your email address to go on our list for that product. As soon as the item is bac
Can I place an item on hold or lay-by for purchase at a later date?
No, unfortunately we do not offer hold or lay-by service.
What do I do if I haven’t received my order?
First, search for your tracking number on our courier site. You should have received a tracking number within 2 business days after purchase. If you did not receive a tracking number, please Contact Us. If you believe there has been an error with you